Dynamics CRM 365 – On Prem – Invalid Trace Directory

Looks like another piece of CRM team awesomeness.

The Tracing directory should be:

C:\Program Files\Microsoft Dynamics CRM\Trace


But some update somewhere changes it to:



That’s not very helpful.

I initially tried to change the trace directory back to the right place using CRM PowerShell, but that failed with authentication errors (that i have also posted on here – http://paulobrien.co.nz/2018/03/07/get-crmsetting-powershell-the-caller-was-not-authenticated-by-the-service-the-request-for-security-token-could-not-be-satisfied-because-authentication-failed/).


This is the guide i tried using the powershell method – makes sense, if powershell crm wasn’t broken as well.

How to fix ‘Invalid Trace Directory’ errors


So ended up changing in the CRM Database and registry:


Windows Registry Editor Version 5.00

"TraceDirectory"="C:\\Program Files\\Microsoft Dynamics CRM\\Trace"


And in the MSCRM_CONFIG database:

SELECT NVarCharColumn
  FROM [MSCRM_CONFIG].[dbo].[ServerSettingsProperties]
  where ColumnName = 'TraceDirectory'

  update [MSCRM_CONFIG].[dbo].[ServerSettingsProperties]
  set NVarCharColumn = 'C:\Program Files\Microsoft Dynamics CRM\Trace'
  where ColumnName = 'TraceDirectory'